Pick the closest task. Each guide opens in a normal page so the planner can stay available in another tab.
Use these when you want the broader background rather than a step-by-step task.
Use this for sign-in problems, changing account details, saved planning state, and whether the planner has recognised your access level.
Use this for Pro Pilot subscription questions, receipts, cancellation and payment status. Billing portal controls will be linked from the account area as the live payment flow settles.
Use this for route drawing, TOALP, altitude, camera shots, objects, safety overlays, 3D preview and DJI-compatible export questions.
Step-by-step planner and export guides live in How it works. Start there if you are learning the process rather than reporting a fault.
Use this for SRT/LRF upload limits, replay previews, replay downloads, purchased replay credits and cautious review of generated waypoint-style missions.
For mission export problems, include selected drone, route shape, altitude mode, browser, account status and the exact stage where the issue happened.
Do not send private client addresses, sensitive site coordinates, credentials or flight logs unless specifically requested. DroneGo.io is a planning aid, not a safety authority.
Email [email protected] after checking the relevant section above. Include what you expected, what happened instead, the page you were using, and whether you were signed in.